Refund Policy

Last updated: December 2024

1. Overview

At AnnotationLeader (Zenxingse Technologies), we want you to be completely satisfied with your purchase. We offer a fair refund policy for our Revit plugin software and services.

2. Free Trial

We offer a 7-day free trial for all new users. This allows you to fully evaluate our software before making a purchase. No payment is required during the trial period.

3. Refund Policy

We offer a 30-day unconditional refund guarantee for all purchases made through Paddle. If you are not satisfied for any reason, you may request a full refund within 30 days of your purchase date. No qualifiers or exceptions apply.

4. How to Request a Refund

  1. Contact our support team at support@annotationleader.com
  2. Provide your order number and account email
  3. We will process your refund as quickly as possible

Refunds are issued to your original payment method.

5. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. The policy in effect at the time of your purchase will apply to your order.

6. Contact Information

For refund requests or questions about this policy, please contact us:

  • Email: support@annotationleader.com
  • Company: AnnotationLeader
  • Response time: Within 24 hours on business days

7. Good Faith Guarantee

We stand behind our product and want you to be satisfied. If you have a legitimate concern that doesn't fit within our standard policy, please contact us. We review each request individually and aim to find fair solutions for our customers.